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Frequently Asked Questions
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What are the delivery times?The delivery times are based on the availability of the item and are shown on the product page. Some glasses are available from our own warehouses and some are ordered from the manufacturer warehouses. Please refer to the product page of each item for specific information, and refer to the terms and conditions for general product delivery times.
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Do you offer faster delivery?All orders are shipped out as quickly as possible with premium courier services, in order to provide precise delivery times. We do not currently have the option for even faster delivery.
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Are your glasses authentic?At Sandstone, we guarantee that all the sunglasses we offer are authentic models, as we solely source them from their authorized manufacturers and distributors such as Yellow Zebra, SIMA Eyewear, Winlaw Optical, and numerous others.
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Will I receive any accessories?You will receive your glasses along with all the original accessories they come with, which generally includes a hard or soft case and a cleaning cloth.
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Can I return my glasses?Yes, you have 30 days to return your order, with the exception of orders containing customized lenses or prescription lenses as they are personalized items in accordance with consumer regulations. You can request the return through your customer account.
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Will I be refunded the full amount?When returning an order, you will be refunded the full amount you paid for the order. Please note, we do not refund return shipping costs.
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What are the available payment methods?You can choose any one of the following payment options: - Credit/debit card - Online bank transfer
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Will I receive an order confirmation?When you have completed your order, a confirmation email will be sent automatically. This confirmation email contains your order number, access to your customer account, and an invoice is attached as a PDF file. If you don’t receive this email, please check your spam/junk folder.
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How do I track my order?You can track your order on the order status page, which can be found in your customer account or by clicking here. A link to your customer account can be found in your order confirmation email.
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I have made a mistake, what should I do?If you have made a mistake with your order, for example, if you gave an incorrect phone number or shipping address, you can correct this in your customer account. Or you can get in contact with our Customer Service team.
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What are the types of lenses you offer?We offer single-vision distance sunglasses. Please note that we do not currently offer progressive/varifocal/multifocal/bifocal lenses or lenses that include prism values. If you are unsure as to which type of lenses you need, we recommend getting in touch with our optometrists first, in order to confirm this with them.
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What qualities do the Sandstone glasses have?All lens orders filled by Blickers are made with lenses made from organic glass, which is the standard for most lenses used today. These lenses are known for their lightweight feel and exceptional durability, making them resistant to breakage. They are sourced from top manufacturers, such as Essilor (France). Our qualified optometrists will choose the most suitable lenses for your lens selection.
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Can I order lenses without prescription values?Yes, we offer custom lenses with no prescription values, which are great to wear as a fashion accessory. Simply click the “Add prescription lenses'' button, followed by the “Non-prescription lenses” button, to select this option.
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Can I order just a frame?Yes, and you can visit your preferred optometrist to have lenses inserted into the frame. If you order just a frame, without adding any lenses, you will receive the frame with plastic placeholder lenses. Please note, in case you order a frame without adding any lenses, the frame will be shipped with plastic placeholder lenses. It is important to keep in mind that these lenses are meant to be demo lenses, and therefore wearing the frame with them is not advisable.
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How can I find my ideal glasses?Feel free to apply a variety of filters on the explore page here. You will be able to choose between different brands, shapes, colours, etc.
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What if my glasses don’t fit?If they do not fit, don’t worry, as orders can be returned within thirty days of delivery (with the exception of orders with custom/prescription lenses.)
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What are the types of lenses you offer?We offer single-vision distance sunglasses. Please note that we do not currently offer progressive/varifocal/multifocal/bifocal lenses or lenses that include prism values. If you are unsure as to which type of lenses you need, we recommend getting in touch with our optometrists first, in order to confirm this with them.
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Will the glasses need adjusting?Sandstone ships glasses as well-adjusted as possible. In most cases, this is enough for them to fit perfectly once they arrive. However, depending on the shape of your face, nose, or ears, further adjustments may be necessary to make your glasses fit comfortably. Adjustments are a good way to ensure that your glasses sit properly on your face and feel comfortable. This is not only important for comfort but also for your eyesight. If the glasses do need adjusting, you can visit a local optometrist, so they can adjust them for you.
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Does my prescription affect which frame I should choose?In general, any frame may work for almost any prescription. However, there are some additional recommendations to follow. For high prescriptions (over +-4 diopters), we recommend choosing a thicker plastic or acetate frame.
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AllergiesIf you are allergic to nickel, choose a titanium or acetate frame. These materials won’t give you any trouble. For people with photophobia, we recommend choosing sunglasses with polarized lenses and with a category 4 solar filter, the darkest option possible. If you have any queries or need information regarding our materials, feel free to contact us through our email, and we will be happy to assist you.
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What are Polarised sunglasses?Polarised lenses eliminate reflected light from surfaces. For example, at the beach, a normal pair of sunglasses would eliminate the light directly coming from the sun, but not the light reflected from the sea, sand or other surfaces. A pair of polarised sunglasses will eliminate both, and thereby provides a higher definition of contrast, eliminating reflections. This makes them ideal for driving, fishing, sailing and winter sports.
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What are Mirrored sunglasses?Mirrored sunglasses have a reflective optical coating on the outside of the lenses giving them a mirror-like appearance. This effect also makes it hard to see the wearer's eyes.
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What are Gradient sunglasses?Gradient sunglasses have lenses that vary in transparency from top to bottom. These lenses usually have a tint that is darker at the top and gradually lightens from top to bottom.
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What are Photochromic sunglasses?Photochromic lenses are optical lenses that darken when exposed to light of sufficiently high frequency, most commonly ultraviolet radiation. The lenses return to their clear state in the absence of activating light. Sunglasses with these lenses are perfect for when drying or being outdoors in unpredictable weather.
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